Whether you’re a DIY homeowner or a contractor looking for a reputable source for fencing materials, you want to work with the best fence supply where you can get quality materials as well as expert advice. To help you decide whom to work with, here are five questions to ask as you research “a fence supply near me” in Rockland County and Orange County, NY.
1. Is the Fence Supply’s Website Comprehensive?
Today, you shouldn’t have to wonder what a company does: their products or services should be clearly outlined on their website. For companies looking to attract more customers, they need to make it easy for customers to find them. Since studies show that the majority of consumers do online research before even contacting a company, the quality of a company’s website is often important and indicative of the way they do business.
2. Does the Company Respond Promptly?
Whether you leave your contact information on the company’s website to request a product or call them directly, you should expect a relatively prompt reply. A company that is slow to respond, or doesn’t respond at all, will likely be even slower to answer your questions or solve problems once you’re a paying customer.
3. Is the Fence Supply Experienced?
Not all properties are perfectly flat, and not all fences are perfect squares. Most fencing projects come with a few challenges, and it’s helpful to have expert advice on how to solve those challenges. Uneven properties and various obstacles such as rock outcroppings that make it difficult to set fence posts can cause a fence to look awkward and amateurish—but with the right guidance from experienced professionals, these challenges can be overcome.
As well, consider the fence supply company’s end client. Some companies cater primarily to the trades, while others are primarily geared toward DIY enthusiasts. This should not matter in terms of customer service, but as a DIY homeowner you may not get the guidance you need from a company that assumes you know what you’re doing every step of the way.
Some fence supply companies feature a comprehensive set of DIY tutorials, resources, and guidance from real people. This is important if you’re going to build your own fence, since challenges can and do arise in nearly every project.
Questions to ask include: “How long have you been in business?” “Do you work primarily with contractors or homeowners?” “What kind of support can I expect?”
4. Is the Company Reputable?
You could start by checking out a fence supply company’s online reviews, but since no one is immune to criticism these days, you may also want to pay attention to any negative reviews as well. How companies handle situations with unhappy customers is indicative of how they will treat you in case of a problem.
5. Are the Fence Products Competitive?
A fence supply company will have products within several pricing tiers. Within each tier, their products may be competitively priced and comparable in quality to other companies’ products within the same tier structure. In other words, one company’s mid-level offerings could be comparable in terms of quality and priced competitively with other mid-level offerings.